RETURNS & EXCHANGES POLICY
kotenshoes.com
1. RETURN ELIGIBILITY
✓ 30-day return window from delivery date
✓ Items must be:
- Unworn with original soles
- In original packaging
- With all tags attached
× Final sale items excluded
2. HOW TO RETURN
3 Simple Steps:
- Log in to your account
- Generate prepaid return label
- Drop at any authorized courier location
3. REFUND PROCESS
• Inspection: 3-5 business days
• Refund method: Original payment
• Processing: 5-10 business days
4. FOOTWEAR CONDITIONS
Special requirements:
• Test indoors on clean surfaces only
• Protective sole stickers must remain intact
• No creasing or scuffing
5. INTERNATIONAL RETURNS
• Customer pays return shipping
• Must include customs form
• Refunds exclude import duties
6. EXCHANGES
Recommended process:
- Return original pair
- Place new order
Size availability not guaranteed
7. DEFECTIVE PRODUCTS
Report within 7 days with:
✓ Clear photos of defect
✓ Proof of purchase
✓ Description of issue
8. SPECIAL COLLECTIONS
• Limited editions: 14-day return window
• Custom sizes: Non-returnable
• Collaborations: Special rules apply