PRIVACY POLICY
kotenshoes.com

1. DATA CONTROLLER

Koten Shoes (“we”, “our”) operates kotenshoes.com and protects your data in accordance with Australian Privacy Principles.

2. INFORMATION COLLECTED

We may process:
• Identity Data: Name, shipping/billing address
• Transaction Data: Purchase history, payment details
• Technical Data: IP address, device information
• Footwear Data: Size preferences, style interests

3. PURPOSE OF PROCESSING

Your data enables us to:
✓ Process and fulfill orders
✓ Personalize recommendations
✓ Improve product craftsmanship
✓ Prevent fraudulent activity

Processing relies on:
• Contractual necessity (order fulfillment)
• Consent (for marketing communications)
• Legitimate interests (website security)

5. DATA SHARING

Limited to:

  • Payment processors (PCI-DSS compliant)
  • Luxury shipping partners
  • Craftsmanship verification services

6. INTERNATIONAL TRANSFERS

Data primarily remains in Australia. Any overseas transfers use:
✓ Binding Corporate Rules
✓ Equivalent privacy frameworks

7. DATA RETENTION

• Active customers: 5 years post-last purchase
• Transaction records: 7 years (tax compliance)
• Marketing data: Until consent withdrawal

8. YOUR RIGHTS

You may request:
→ Access to personal data
→ Correction of inaccuracies
→ Deletion where applicable
→ Opt-out of direct marketing

We employ:
▸ Essential cookies (shopping functionality)
▸ Performance cookies (analytics)
▸ Preference cookies (size memory)

Manage settings via our Cookie Preference Center.

10. SECURITY MEASURES

We implement:
• TLS 1.3 encryption
• Tokenized payments
• Regular penetration testing

11. CHILDREN’S PRIVACY

We do not knowingly collect data from individuals under 16.

12. POLICY UPDATES

Changes will be:
✓ Posted on this page
✓ Dated clearly
✓ Summarized for material changes